FAQs Fire Surrounds & Flueless Fires
Covering Bristol, Bath, Gloucester

Below are a few questions our customers have asked in the past and below are some of the most common questions answered regarding numerous services and information including Flueless Fires and Fire Surrounds.

What types of work do GasWorld Ltd carry out?

Gas World Ltd can carry out all your heating and plumbing requirements including:

• Central Heating Installations
• Boiler Replacements
• Boiler Servicing
• Boiler /System repair and maintenance
• Renewable energy (inc. Solar, Heat Pumps)
• Underfloor Heating
• Gas and Electric Fires
• Bathrooms
• Cooking appliances
• Aga and Rayburn cookers and stoves

Is there a charge for having a quotation carried out?

No, we offer a free quotation service for all boiler and system replacements within a 20 mile radius of Bristol. For all quotations outside of this boundary there may be a small charge, however this fee would be deducted from your final quote upon acceptance.

How will I recognise your engineers?

All our engineers drive company sign written vehicles and where logo embossed uniform. Each member of staff also carries a company photo ID badge which will be shown to you upon initially entering property. If you have any doubts about the identity of any of our employees please call us and we will be able to help confirm their identity.

What are the opening times of your showroom?

Office:
Monday – Friday, 7.00am – 4.30pm

Showroom:
Monday – Friday, 8.30am – 4.30pm

Do you have working fires on display?

Yes, We have a wide variety of live gas and electric fires on display so as customers can get a true view of the flame effects our fires provide.

I want a gas fire but I do not have a chimney, is this still possible?

Yes, you have the option of having a balanced or power flue fire fitted, where the flue for the fire goes directly through the wall, or a flueless fire with a catalytic converter fitted.

Can we still have a back boiler installed?

Part L regulations on emissions brought in April 2005 make it almost impossible to install any low efficiency boilers including back boilers. If you currently have a working back boiler system this is fine to continue using however when your current system breaks down it will be necessary to convert your system to a wall or floor standing high efficiency boiler.

How often should I have my boiler serviced?

Your boiler should be serviced once a year. Remember, your boiler is used more than any other household appliance so must be maintained. Regular servicing can help extend the life of the boiler.

How will I know if my boiler is due a service?

If your boiler has already been serviced by ourselves, we will send you a reminder letter when your next service is due. Otherwise, check the logbook for the boiler which should be completed each time a service is carried out.

What if there is a problem with my heating?

We operate a 24 hour emergency call out service for all work under our guarantee. If the problem is on work that we have not carried out we can often provide a very quick and efficient response time.

What is a condensing boiler?

A condensing boiler is a high efficiency boiler that reduces the levels of carbon dioxide emitted. They are all between 86%-93% efficient and do this by reducing the amount of heat lost through the flue. The name ‘condensing’ refers to the water vapour that is collected from the flue gases as a result of the improved efficiency.

What are the cost benefits of fitting a new condensing boiler?

Condensing boilers can be as high as 93% efficient where as non-condensing boilers can be only 50%-60% efficient or less if the system is particularly old. This means that in order to maintain the same output your fuel bills could be almost halved.