Gas World Customer Care
At Gas World, the service we provide our clients does not finish when we complete an installation and hand over the installation documents. We understand that, no matter how good our installations, there can always be call backs which are required after the new residents move into a property and during the warranty period and that how we respond to these call backs is key to ensuring a quality service to our clients.
For this reason we treat customer care as a key factor in our business and strive to ensure that any customer call backs are dealt with in a professional and efficient manner with minimal disruption to the resident.
Customer Care Team
Our customer care team’s sole responsibility is to manage and report on any call backs received from our clients. All calls are our managed through our Customer Relationship Management software which allows us to register all calls, programme appointment, synchronise these appointments with our Customer Care Engineers tablets, obtain instantaneous reports from engineers on the outcome of the site visit upon completion, and provide instantaneous or weekly reports back to our clients with updates on the outcome of these calls.
All our engineers are DBS (CRB) checked so residents do not need to be concerned about having us in their homes either with them or on their own if they wish to leave keys.
Gas World also work closely with all the major manufacturers to ensure that priority service is achieved should manufacturer calls be required and will happily coordinate any works with other trades where required.